GUIDE TO TENANTS

Viewings – all viewings can be arranged by calling our offices on 01450 375010 or via our website or online portals, all viewings are accompanied by our Lettings Negotiators.

Application: Once a property has been selected you are required to complete our Company Application so we can process you through our Referencing process to enable us to do this we will require the following documentation

  • Photographic ID either Driving Licence/Passport
  • Proof of Income or earnings
  • Bank Statement (within 3 Months)
  • Current/Previous Landlords
  • Self Employed (Accountant Details

What’s Next

Once referencing paperwork has been supplied we will provide the landlord with a copy of all application and referencing paperwork and seek their approval to proceed with a tenancy. We will inform you as soon as possible about the outcome of your application this can take 7-14 days depending on how quickly your references response, to ensure a swift transaction it is always helpful if you can assist us by prompting your referees

Successful Applicants

Successful Applicants will be contacted by a designated staff member who will book a suitable appointment with you to go through your Tenancy (PRT Private Residential Tenancy Agreement, once an appointment has been confirmed a email will be sent to you with;

  • Application Approved Notification
  • Compliance Pack (all safety requirements for your property)
  • Easy Read Notes for guidance through your PRT Tenancy

    Click to see PRT notes

Inventory

On the day of signing you will be meet at the property to be taken through a detailed Inventory of the property, a well prepared Inventory & Check in report will protect Landlords and tenants alike, providing an accurate description of the condition and contents of a property at the start of Tenancy .The Inventory is an agreement from the tenant and the landlord showing the condition of the property on the date of signing, this is how the property should be returned at the end of tenancy.

Private Residential Tenancy

From December 2017 anyone signing a new tenancy for a private let will sign the new Private Residential Tenancy, all landlord and tenant disputes will be heard in a new specialist tribunal and from January 2018 all letting agents will be required to register and adhere to a code of practice. At the time of signing we will carefully read you through the terms and conditions so you have a full understanding.

Payments

On the day of signing you will be expected to pay the following;

  • Full Deposit (one month’s) rent unless other arrangements have been put in place
  • 1st Months Rent
  • Set up of future payments by Standing Order

My Deposit Scotland

All Deposits are now lodged with My Deposit Scotland within 30 days of making payment at Catford Investments Ltd, once lodged you will receive an email with your Protection Certficate, (please see notes attached for further information )

Managed Properties

The majority of our landlord s will be under our Full Management Package which gives our tenants peace of mind to be able to contact us 24/7 through our facebook or out of hours number allowing you to report any problems or emergency repairs relating to your property

(An out of hours call out charge is payable by the tenant for miss placing a key of £20.00)

Catford Investments will ensure to deal with any issues as promptly & efficiently as possible all emergency repairs have a repair time of 24 Hours during busy periods.

Tenants Obligations

During the Tenancy you as the tenant are responsible for the property and have a legal obligation to ensure that the property is kept secure and safe and that during winter months steps are taking to prevent freezing of pipes

Council Tax & Utilities

You as the tenant are responsible to ensure that the council tax is notified that you have moved into the property and to ensure that utilities for Gas & Electric have been changed into your name, here at Catford Investments we will assist you with this as best we can to ensure a smooth change over.

Property Inspections

As part of our Management package we are required by the landlord to conduct property inspections to assess the property and ensure that everything is in satisfactory conditions we will always write to you to notify you of the inspection time and date to ensure that it is convenient.

Rental Payments

All rental payments are taken by Catford Investments Ltd via standing order or direct payments, if you have difficulty in making payments or fall behind free help and advice is available just call us to assist 01450 375010.

If you are struggling to pay your rent we recommend that you seek advice as soon as possible. If you're in rent arrears or having difficulty in paying your rent then you can get free advice from:

End of Tenancy

Catford Investments Ltd require 28 days’ notice in writing to our offices either by hand written letter or email admin@catfordinvestments.co.uk providing us with a forwarding address, on receipt we will reply providing you with our Move out Procedure and date and time of your move out appointment, it is important that you meet our Property Manager at the time of your move out to ensure a smooth handover and to return the property & keys as given to you at the start of the Tenancy and discuss any issues relating to the Deposit held.

Move out

Please ensure that you have your Inventory for your move out inspection, if you have misplaced this then please advise one our staff members who will be able to provide you with a copy.

Return of Deposit

Once both parties are happy with the findings from the Move out Inspection we will contact My Deposit Scotland to release funds, when both parties agree then this can be completed within 5 working days, where there has been disagreements then funds can take up to 31 days to be released (please see notes attached for guidance)

About Deposit Protection for Tenants

Has your property's value increased? Call 01450 375010


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